Refund policy

At Headland Group, we want every purchase to be handled with care and clarity. If something is not right, our team will work with you to determine the appropriate resolution in accordance with Australian Consumer Law.

Change of Mind

Headland Group is not required to provide a refund or exchange for change-of-mind purchases.

However, we may approve a return at our discretion if you contact us within 14 days of delivery or collection and the product is:

Unused and not installed;
In its original condition;
Complete with all original packaging and accessories; and
Accompanied by proof of purchase.

Please contact Headland Group before returning any product.

For approved change-of-mind returns, the customer is responsible for return freight costs. Original delivery charges are generally non-refundable.

For oversized products, return freight must be approved or arranged by Headland Group.

These conditions apply only to change-of-mind returns and do not affect your rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged or not what you ordered, please contact our team with your order number, a brief description of the issue and photos where possible.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate resolution may include a repair, replacement or refund.

For a major failure, you may be entitled to choose a refund or replacement. For a minor failure, Headland Group may choose to repair the product within a reasonable time.

Where Headland Group is responsible for the issue, we will arrange an appropriate return or collection process in accordance with Australian Consumer Law.

Limited Lifetime Warranty

Eligible ENROAD products are supported by the manufacturer's Limited Lifetime Warranty, providing additional protection against defects in materials, workmanship and manufacturing under normal use.

Warranty coverage varies by component:

Limited Lifetime Warranty: Main roof box shell, support arms, locking mechanisms, lower lock kit, secondary lock kit, ClickHold™ kit, strap kit and washable felt pads.
5-Year Warranty: Fingerprint locks.
1-Year Warranty: Solar panels, tail lights, motion-sensing lights, battery boxes and TriSpark accessories.

Warranty Conditions

The manufacturer's Limited Lifetime Warranty applies to the original purchaser and is non-transferable.

To activate the manufacturer's additional Limited Lifetime Warranty, customers must register their eligible product through ENROAD's official website.

Warranty claims may require proof of purchase, product identification details and supporting photos or videos.

Warranty Exclusions

The manufacturer's Limited Lifetime Warranty generally does not cover damage caused by:

Incorrect installation, misuse or overloading;
Accidents or improper handling;
Unauthorised modifications or repairs;
Improper storage or failure to follow product instructions; or
Normal wear and tear or cosmetic deterioration that does not affect product functionality.

These exclusions relate to the manufacturer's voluntary warranty and do not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.

Warranty Support

For warranty enquiries or assistance with a claim, please contact Headland Group at support@headlandgroup.life.

For further details, please refer to ENROAD's official Limited Lifetime Warranty and After-Sales Service Policy.

The manufacturer's warranty is provided in addition to, and does not replace or limit, your rights and remedies under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.